Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. This may include your name, email address, phone number, shipping address, payment information, and any other information you choose to provide.

We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and personalize your experience on our website.

We may also use your information to comply with legal obligations, protect our rights and interests, and prevent fraud or other illegal activities.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

We regularly review our security practices and update them as necessary to ensure the ongoing protection of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide you with a personalized experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We may also use third-party services such as analytics providers and payment processors, which may collect information about you subject to their own privacy policies.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

You may request deletion of your personal information at any time, subject to certain legal and business requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to object to or restrict certain processing of your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Japan and other countries where we or our service providers operate. We ensure that such transfers comply with applicable data protection laws.

When transferring data internationally, we implement appropriate safeguards to protect your information, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Marketing Communications

We may send you promotional emails about our products, services, and special offers. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional emails related to your account or purchases.

Business Transfers and Changes

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

This policy may be updated from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last updated" date.

Contact Information for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: privacy@coldpillowrome.com
Phone: +81 90 4729 3825
Address: 16 Yodozucho, Fushimi Ward, Kyoto City, Kyoto Prefecture 613-0914